Frequently-Asked Questions

FAQs are a great starting point to learn more about hostelling and Hostelling International. Included is a list of commonly asked questions from travelers and guests.
If you have a question that isn't included, please visit our Contact Us page.

Questions

Will I get a confirmation faster if I reserve online or by phone?
May I pay by cash or check?
How will the charge for a reservation appear on my credit card statement?
Can I cancel or modify a reservation online?
Where do I find the cancellation policy?
What is done to protect the privacy of my online account and reservations?
How do I get help if I run into problems?
Can I book a FreeNites & More reward stay online?
Do you sell email addresses to other companies?

How do I get help if I run into problems?

Our reservations staff is available 24 hours a day by phone or e-mail:

Fisherman's Wharf
City Center
Downtown

Whether your destination is San Francisco or a retreat along the California coast, our budget travel network offers a private or shared room
at a great price.Visit NorCalHostels.org. Hostelling International provides inexpensive overnight accommodations in more than 60 countries,
including 85 in the United States. Visit HIUSA.org.

The mission of Hostelling International is to help all, especially the young, gain a greater understanding of the world and its people through hostelling.